FAQs

Not found what you're looking for? Please give us a call on 01623 723112 and our Customer Services Team will be pleased to provide helpful expert advice.

Placing an order
How much will my first order cost?

If you order a personalised badge online using the badge design wizard or you choose from one of our pre-designed templates, the price displayed will be the price you pay. The more you order the lower the unit price of the products ordered, volume breaks are displayed on the website. Online prices include origination costs where applicable (unless otherwise indicated and may be charged separately).

You can also order via our customer service team and you can ask us to design the name badge for you using our highly acclaimed graphic design team. We will provide a quotation for you indicating the unit cost of the badge and any origination costs that might be applicable. The unit cost per badge depends on the quantity of your first order. It will also reflect the number of lines of text and any ‘optional extras’ such as the number of colours required printing your logo, a clear enamel domed surface and your choice of fastener type. If you have a logo printed, a once-only origination charge will be added to your first invoice.

What is the ongoing cost of badges for new starters?

After receiving your first order it is likely you will need further badges when new staff join or people change their job roles, so Badgemaster makes it easy and cost-effective to buy even just one badge.

If you ordered online you simply go to your previous order, call up the badge design, update the name or job title on the badge and re-order the quantity you require.

If you have an account with us you can log in to our re-ordering portal and simply select from the collection of badges previously ordered, update the text and re-order. An Invoice will be sent you at the point of despatch of the goods.

If you ordered via our customer service team, subsequent orders are charged at the same fixed unit price as your first order with no additional origination charges.

Alternatively, you can reduce your unit price further still by pre-paying for badge blanks with your first order, which we will hold in stock ready for you to call off as you need them (what we call a pre-paid call-off order)

Either way, Badgemaster’s replenishment service is always fast and saves you money, with no minimum order!

Do I have to register on your website?

No, you can continue through to checkout as a guest however the benefits of registering are that the badge design that you ordered will be saved so when you need to re-order it will be so much simpler.

Can I set up an account with you?

Yes, you can apply for a credit account and/or a trade account with us. Either telephone us to request this or simply press the ‘contact us’ button and complete the online form.

When your account is set up you will be able to use our re-ordering portal.

Can you send me an invoice?

You will receive an invoice with the goods or we can e-mail it to you.

How do I pay?

When you ‘checkout’ to pay you will be offered a number of choices how to pay, via Sage pay (Mastercard, Visa, American Express) and PayPal.

If you have an account and re-order badges via our portal we will send you an invoice.

Getting a quote
Can you provide me with a quotation?

For your free no-obligation quote, click the ‘contact us’ button and fill-in the simple online quotation request form. Our customer service team will contact you.

Making your own design
What will my badges look like?

Try our badge design wizard and either create your own badge, choose from a selection of standard shapes and sizes and simply follow the steps to create your name badge. You will see your badge being created on your screen.

Here are a few tips for using the badge designer effectively:

  • Text must be at least 3mm from the edge of your design, but images can go right up to the edge.
  • Pick up and drag the bottom-right corner of any object to resize it.
  • Printed text can be any colour you like, but engraved text must be the colour of the badge background.
  • We have included extensive clipart within the designer (simple images and icons), or you can upload your own images/logos.
  • You can reorder the layers to make different parts of the design overlap in the way you require.

Or you can ask our highly acclaimed design team to create some ideas for you – this service is free of charge and without obligation. We send all customers a near photo-quality proof for approval before you confirm your order.

What format should I use for uploading the text/names I want on my badge design?

Create a CSV or Excel file with a separate row for each badge. Make sure you include:

  • all the names you require (not forgetting the name you may have included on your design)
  • any text other than names required, eg job titles (even if these are the same for all badges in your order)

Each of the items required on your badge - name, job title, company name - should be in a separate column in your uploaded file.

Our products
What is an ‘engraved or text only’ badge?

An engraved only badge can be any of our standard colour combinations engraved and printed with up to 3 lines of personalised details e.g. wearer’s name (1 line), wearer’s name and job title or company name (2 lines), or company name with wearer’s name and job title (3 lines).

What is a ‘colour printed logo’?

If your organisation has a corporate logo this can be printed on your name badges. If you order online the set up cost of this is included in the price displayed.

If you order via our customer service team we will show you separately the once-only origination charge to cover the cost of printing plates for each colour in your logo. We will need a good quality file of your logo, and we will send you a near photographic quality proof of your badge for your approval before we proceed with your order.

What is a ‘Badgemaster clear enamel domed surface’?

This is an optional automotive industry-sourced polyurethane resin which forms a clear domed finish to the surface (if required) of your name badge.

Do you customise printed lanyards?

Yes, we also supply customised lanyards, please contact us for a quotation or go the personalised lanyard section on our website and design your own lanyard.

What is a lanyard safety breakaway?

For safety purposes lanyards have a plastic breakaway fitting so that if the lanyard is pulled at force the fitting will come apart to release the lanyard from the wearer.

What are the differences between the available badge fasteners?

Our badges are available with the following fasteners:

  • Pin - our standard moulded plastic and steel brooch pin.
  • Crocodile Clip - reliable and easy to attach. With silver finish.
  • Magnet Fastener (Uncoated) - The only badge fastener 100% safe for use on all fabrics.
  • Magnet Fastener (Plastic Coated) - as above but plastic coated for additional protection.
Is a magnetic fastener safe to wear if I have a pacemaker or a defibrillator implant?

The wearing of small permanent magnets on the body, in the form of, for example, magnetic fasteners for name badges is generally not damaging to your health.

The weak static magnetic field generated by a small permanent magnet may however interfere with certain types of sensitive electronic devices, coronary pacemakers and defibrillators and it is possible that magnetic cards, credit cards and other magnetic storage devices may also be affected. It is recommended to keep the name badge magnet a minimum of 15cm away from such items.
It is advisable not to wear the name badge directly above an implanted pacemaker/defibrillator and not to store sensitive magnetic cards or devices in jacket pockets near to a name badge magnet.

Badgemaster cannot be held responsible for the malfunctioning of any such device (or similar) or the loss of or damages arising from the loss of any data stored on any of any such device (or similar) when stored in close proximity to a name badge magnet.

If I send you my photograph or upload my photograph will this be stored securely?

Our order processing systems comply to the latest GDPR (General Data Protection Regulations ) and our computer servers are secured by our IT company who have the very latest cyber security policies in place. If you have saved your badge design and registered as a user your photo ID badge will be stored on our web servers so that you can re-order a badge at anytime.

Getting in touch
What if I have other questions?

Please just call 01623 723112 and our Customer Services Team will be pleased to provide you with free helpful, expert advice.

I have a complaint who should I write to?

Please write to the Customer Services Manager with the details of your complaint quoting your order number or contact us by e-mail, telephone or use the online contact form. We normally try and respond to complaints within 7 days of receipt.

How do I unsubscribe from your newsletters?

There will be an ‘unsubscribe’ button at the bottom of any newsletter we send to you. Alternatively ‘contact us’ via telephone, e-mail or the online contact form and request to be unsubscribed.

GDPR and how it affects you?

Please refer to our privacy policy and cookie policy for a detailed explanation about GDPR and how we manage any personal data that you send to us.

Delivery and returns
If I order today when can I expect to receive my badges?

Our normal manufacturing lead times for personalised name badges are 3 to 5 days, dependant on the type and number of print processes your badge design requires. Your name badges will then be despatched normally via Royal Mail letter post service.

You can specify different carrier services at the online checkout.

Other personalised products may take longer to produce whereas if you order only an ex-stock product it will be packed and despatched next day.

If you have ordered a number of different products we normally wait until they are all manufactured and we will ship them all together.

What is your returns policy?

Please see our terms and conditions. Returns on personalised products are not accepted unless the reason for the return is faulty manufacture. Returns must be notified to us within 7 days after receipt of the goods. This does not affect your statutory rights.

Do you ship internationally?

Yes, we can ship internationally, either contact us for a shipping quotation or select the appropriate shipping method and price in the during the checkout process. We reserve the right to

Do you ship to PO Boxes and Military BFPO addresses?

Yes, Royal Mail do deliver to either PO Boxes and or BFPO addresses.

I am planning a conference, what is the latest time I can send you my delegate list for printing?

Please contact us to discuss. Ideally we would like to receive your delegate list one week in advance of your event to allow time for proofreading, printing and despatch. If you require anything urgently please contact us by telephone to discuss.

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